Set up Residential Service

New to the CoServ territory? Not sure if you're in our service territory? Click here for an interactive map that shows our service territory.

Request New Service

Here are the details about our set-up fees, including a connection fee for processing requests on new accounts:

You will need the following information:

• Service Address
• Start date
• Drivers License
• Social Security Number
• Phone Number
• Date of Birth

Electric Fees:

• $40 Electric Service Connection Fee
• Refundable Electric Deposit*

*A credit check will determine if your account requires a deposit. If a deposit is required, it may be waived with a Credit Reference Letter showing 12 months of excellent payment history from a previous utility provider within the last 24 months. Credit Reference Letters can be sent to [email protected].

• For electric service, the required deposit is based on a credit check and will not exceed $300.
• We will refund any deposits to your account after your account is closed or after we receive payment for 12 consecutive bills with no more than one late payment and zero disconnections for nonpayment.

Moving from one CoServ home to another?

1. First, use the Request New Service to set up service at your new address. NOTE: you must be logged out of your SmartHub account to access this form.
2. Then, log in to your SmartHub account
3. Click on the ‘Disconnect & Rate Request’ link in the left navigation pane to start your request.
4. Select ‘Disconnect Service’ in the ‘Reason for Inquiry’ drop-down menu to fill out the form. NOTE: the disconnect date does not need to match the date of the new service connection.

Or, call our Customer Care Center at 940-321-7800, Monday–Friday, 8 a.m. to 5 p.m. (CST).

Request Service  Disconnect Service

Here are the details about our set-up fees, including a connection fee for processing requests on new accounts, additional meters and/or security lights:

Electric Fees:

• $40 Electric Service Connection Fee
• Refundable Electric Deposit*

*A credit check will determine if your account requires a deposit:

• For electric service, the required deposit is based on a credit check and will not exceed $300.
• We will refund any deposits to your account after your account is closed or after we receive payment for 12 consecutive bills with no more than one late payment and zero disconnections for nonpayment.

Moving out of CoServ territory? CoServ has made it easy to disconnect service at your home through SmartHub. You can also use the chat feature below or call our Customer Care Center at 940-321-7800, Monday–Friday, 8 a.m. to 5 p.m. (CST).

Disconnect Service

• Log in to your SmartHub account
• Click on the ‘Report An Issue’ link in the left navigation pane to start your request.
• To complete the form, select ‘Disconnect Service’ in the ‘Reason for Inquiry’ drop-down menu. NOTE: The disconnect date does not need to match the date of the new service connection.