Ways to Pay Your Bill

Streamline your bill pay process with your SmartHub account. With an account, you can log in to view your bill, make payments, and track your energy usage.

The buttons below will take you to the SmartHub login screen, which is required to view or pay your bill.

Log in to View Bill
Log in to Pay Bill

Don’t have an account? Register now.

Don’t want to sign up for an account? Use the Pay Now button below (you will need the account number).

Pay Now - no login required

Stay on the Go and In Control

Download the CoServ app today to pay your bill, manage your energy usage and more.

Additional No-Fee Payment Options:

Make a payment without fees. CoServ doesn't charge a fee to make payments. We accept debit/credit cards, check, money order, bank draft and MoneyGram.

SmartHub/Online

Need to make a payment? SmartHub is the answer. You can make a one-time payment or a scheduled payment with your debit/credit card and there is no fee for using this method. Alternatively, you can 'PAY NOW' without creating a SmartHub login.

NOTE: We do not accept Discover or American Express. Industrial accounts are not eligible for payment with a debit/credit card.

Auto Pay

Account balance drafted monthly from your bank account or debit/credit card. To enroll, log in to SmartHub and visit the "Auto Pay Program" page under the "Billing & Payments" screen.

Mail

Send your check/money order with the payment stub to CoServ, P.O. Box 734803, Dallas, TX  75373-4803.

NOTE: Please allow 5 to 7 days for CoServ to receive payment.

Phone 24/7

Call 855-938-3496 (English and Español). You’ll need your account number, which is located on the top right of your bill. There is no charge for using a debit/credit card.

Bank

Most banks provide online bill-pay services that allow you to schedule payments from your bank account.

NOTE: Please allow 5 to 7 days for CoServ to receive payment. Also, please make sure your CoServ account number is on your bank’s bill-pay system.

MoneyGram

Click here to find the MoneyGram location nearest you. There are no fees for using MoneyGram to make your payments. Please bring:

  • Your payment
  • Your CoServ account number
  • Receive code 18863
  • All MoneyGram locations accept cash; Walmart accepts PIN Debit.

If you are asked to make a payment using an option that isn't listed above, you may be getting scammed. Learn more about how to avoid scams.

Billing Programs

Budget Billing
Budget Billing

Take control of your bill with one of our Budget Billing Plans.

Budget Billing Plans make it easier to bear those extreme temperature swings by smoothing out the highs and lows. During high-consumption months, you can expect to pay less than the actual usage and during low-consumption months, you can expect to pay more.

  1. Fixed Budget Billing Plan
    Your monthly bill will be calculated based on the 12-month average and will be the same each month until your budget amount is recalculated, which happens every April and October. Once the recalculation is complete, you will receive a bill message with your new budget amount, which will go into effect the following month.

    *Chart is an example for illustration purposes only. All months are based on the same energy rate and the average residential usage for a dual-service account.

  2. Average Budget Billing Plan
    Your monthly bill is calculated based on the rolling 12-month average at your location, providing you with a more consistent and predictable bill. Unlike the Fixed Payment Plan, your budget amount will not be the same each month but should fluctuate by just a few dollars because it is recalculated monthly.

    *Chart is an example for illustration purposes only. All months are based on the same energy rate and the average residential usage for a dual-service account.

What happens during recalculation?

For both plans, recalculation ensures that you're neither overpaying nor underpaying. Any accumulated unpaid balances or credits are taken into account and reflected in your new budget amount. For Fixed Budget Billing plans, this happens twice a year and for Average Budget Billing plans this happens monthly.

How to enroll:

For new participants, you can enroll online through your SmartHub account. Your account must have a zero balance at the time of enrollment to be eligible. For more information, view our Budget Billing Enrollment Guide.

CoServ residential Electric Members and Gas Customers must have at least six months of billing history at a particular address before they can qualify for a Budget Billing Plan. Budget Billing Plans are only available for residential accounts.

Make it even easier by signing up for Auto Pay and Paperless Billing.

Please note: If your balance is not paid by the due date, you will be subject to immediate removal from the plan and any outstanding credit/debit will be applied to your next statement. If at any time a Member decides they no longer want to be on a Budget Billing Plan or if they close out their account, any outstanding debit will be due. If there is a credit, it will be issued on the next billing statement or final bill.

Auto Pay
Paperless Billing

Bill Payment Assistance

Payment Extensions

We understand that people are going through tough times, and financial assistance and payment due date extensions are available. It's important for CoServ Members and Customers to call as soon as possible to make arrangements if they can't make a payment. You can check your account balance in real-time and pay your bill on SmartHub. Click here to learn how to request a payment extension.

Financial Assistance

The CoServ Charitable Foundation donates tens of thousands of dollars every quarter to social service agencies to assist qualifying CoServ Customers during tough times.

If you need help paying your bill, please click here to learn more about Financial Assistance options.