Payment Refunds and Deposit Credits
Deposit Refunds
We will automatically refund any deposits to your account after it is closed or after the following requirements have been met:
Electric:
- Residential: 12 consecutive bill payments with no more than two late payments and no disconnections for nonpayment.
- Commercial and Industrial: 24 consecutive bill payments with no more than two late payments and no disconnections for nonpayment.
Gas:
- Residential, Commercial, and Industrial: 12 consecutive bill payments with no more than two late payments and no disconnections for nonpayment.
If you would like to check if your account is eligible for a deposit refund, please fill out this form. Our Customer Care Specialists will research your account and respond via email.
Waived Deposits
If a deposit is required, it may be waived with a Credit Reference Letter showing 12 months of excellent payment history from a previous utility provider within the last 24 months.
Please send your credit reference letter to [email protected].
Payment Refunds
Did you accidentally send us your mortgage payment or car payment? Was there a duplicate payment processed on your account? Fill out this form to request a payment refund. Our Customer Care Specialists will research your account and respond via email.
Questions? Email [email protected] or chat with us using the support box below.