General Terms
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
Account Number:
A unique number that identifies your electric and/or gas account. Whenever you contact CoServ, have this number ready so we can quickly locate your records. You’ll also use this number when paying your bill in person.
Your account number correlates to your service address. So, if you have more than one service address, you have more than one account number. If you move to a new address within our service area, you’ll receive a different account number.
Account Balance:
The total amount you owe CoServ. This is the same as Total Amount Due. It includes the unpaid amount from your previous statement plus the Current Charges.
Actual Usage:
The amount of energy you used during the billing period. We calculate this number by reading your meter in person or through an automated meter reading device at your service address.
Adjusted Usage:
The amount of energy you used determined by an actual reading performed after an estimated reading to make sure the estimated reading was accurate.
Amount Past Due:
The remaining amount you owe CoServ from your previous bill(s).
Bill Number:
A unique number assigned to each bill.
Billing Address:
The address where we send your bill. This address may be different from your Service Address.
City Sales Tax:
A tax set by the city of your service location.
Connection Fee:
A charge for processing your request for a new meter, additional meter or security light.
Current Bill Due Date:
To prevent disconnection of your service, make sure CoServ receives your payment by this date.
Current Charges:
The amount due based on energy usage during the most recent 28- to 33-day period (your billing cycle). This is only one component of the Total Amount Due.
For CoServ Electric members, the Current Charges line item includes:
- Electric Energy Charge
- Applicable taxes (such as sales tax or the Franchise Fee)
For CoServ Gas customers, Current Charges include:
- Customer Charge
- Usage Charge
- PGF
- Applicable taxes (such as sales tax, the Franchise Fee and Gross Receipts Tax)
For all members and customers, Current Charges do not include:
- Service fees
- Prior unpaid balance
Current Reading:
Taken on the “Service To” date, this number is the meter reading of the amount of electricity or gas (measured in kWh and Ccfs, respectively) that you used during the billing cycle. The reading may be actual, estimated or adjusted.
Customer Charge:
This item is included in your Electric Energy Charge and covers utility expenses not directly related to the generation or delivery of electricity or gas, such as billing, meter reading, equipment, administration and customer service. If you receive both electric and gas service from CoServ, you pay two Customer Charges because you have two meters supported by two different types of equipment.
Customer Number:
A unique number that identifies you as a member or customer of CoServ. You will only have one Customer Number, regardless of how many accounts you have. If you move to a new address within our service area, you will keep the same Customer Number.
Estimated Usage:
The amount of energy you used determined by an estimate of your past energy consumption at this location. We may need to estimate your usage if we’re unable to access your meter.
Final Bill:
The last bill for service at your location. We will mail it to any address you request. Or, if you transfer service to another location within our service area, we will transfer the final bill amount to your new account.
Franchise Fee:
A fee that CoServ pays to your city for using/occupying the public right-of-way. Only those customers who live in a city that requires CoServ to pay this charge have a Franchise Fee on their bill.
Interest Applied:
If CoServ requires you to pay a deposit when setting up service, the deposit will accrue interest (unless we refund the deposit within 30 days after receiving it). The state of Texas determines the annual interest rate.
Meter Number:
Unique number used to identify the meter at your service location. (A meter is the device that measures your energy consumption. If you receive both electric and gas services from CoServ, you have two separate meters.)
Operation Roundup®:
Participating customers’ bills are rounded up to the nearest dollar, and the extra change (the Operation Roundup line item) is donated to the CoServ Charitable Foundation, which supports worthy causes right here in your community. You may opt in or out of Operation Roundup by contacting Customer Service.
Previous Reading:
This number is the meter reading of the amount of electricity or gas (measured in kWh and Ccfs, respectively) that you used during the previous billing cycle. The reading may be actual, estimated or adjusted.
Payments Received:
Total amount of funds CoServ has received from the last billing cycle up to the date the bill was generated.
Previous Statement Balance:
Total amount you owed on your previous bill. If it hasn’t been paid, this line item is the same as Amount Past Due.
Rate Code:
Shows your customer classification (residential, commercial, industrial, wind, or public building). This code designates your rate.
Service Address:
Address where your electricity and/or gas usage is being measured. This is the same address of your meter location(s).
Service From:
The first day of electricity and/or gas usage included in the Current Charges.
Service To:
The last day of electricity and/or gas usage included in the Current Charges.
Statement Date:
Indicates when your statement was printed. This is several days after the last day of your billing cycle.
Total Amount Due:
The total amount you owe CoServ. This is the same as Account Balance. It includes the unpaid amount from your previous statement plus the Current Charges.