CoServ Gas transports natural gas every day through a network of pipelines. According to statistics from the National Transportation Safety Board, pipelines are the safest and most reliable method of transporting natural gas.
We are committed to safe and reliable operation of our pipelines in your community. Once designed, tested, and installed, we operate and maintain our pipelines according to all federal and state requirements. We also conduct continuous inspections and maintenance to ensure we are providing the safest delivery of natural gas to your home or business.
Where the pipelines are:
Since pipelines are located underground and are not visible to the eye, CoServ Gas uses line markers to identify the proximity of the pipeline. The markers are placed to help you, our Customer, as well as any individual or company planning to excavate. The marker will typically provide the name of the gas company, the contents of the pipeline, and an emergency phone number. While markers play an important role in identifying pipelines, they are not used to give depth or exact locations. The only way to ensure the location of a pipeline is to practice the “call before you dig” rule. (See below.) Pipeline markers are important for the safety of the general public. It is a federal crime for any person to willfully deface, remove, or destroy any pipeline sign or marker.
Call before you dig:
Before you dig or excavate 16 inches or deeper, state law requires you to contact the One-Call Center in your area. They can be reached at 1-800-DIG-TESS (344-8377) or the national Call Before You Dig phone number, 811. Please call no less than 48 hours (two business days) before you start your project, whether it’s landscaping, building fences or major construction. CoServ Gas will mark the lines at no cost to you. If the pipeline is damaged in any way—even if it appears to be minor—call 911 and immediately notify CoServ Gas at (940) 321-7800 or (800) 274-4014 so that we can conduct a thorough inspection and make necessary repairs.
DO NOT ATTEMPT TO MAKE ANY REPAIRS YOURSELF.
Pipeline emergencies include damaged pipelines, a fire, or explosion near or directly involving a pipeline, a natural disaster affecting the pipeline, a leaking pipeline, or leaking pipes in your house or building.
Here are some tips to help you recognize a gas leak:
Look—Persistent bubbling in standing water or discolored vegetation are signs of a possible leak around the pipeline.
Listen—Note any unusual noise like a hissing or roaring sound.
Smell—Odor is an easy way to identify the release of natural gas. Natural gas in its original state is odorless. An additive is injected into the gas supply to help our Customers smell and identify the release of natural gas. That additive smells like rotten eggs.
What to do when a leak occurs:
Immediately leave the area.
Abandon any equipment being used in or near the suspected leak.
From a safe location, call 911 and immediately notify CoServ Gas at (940) 321-7800 or (800) 274-4014. Give your name, phone number, description of the leak, and its location.
Warn others to stay away when possible.
What NOT to do:
- Do NOT touch, breathe, or make contact with the leaking gas. Stay upwind.
- Do NOT light a match, start an engine, use a telephone, operate light switches, or do anything that may create a spark.
- Do NOT attempt to extinguish any pipeline fire that may start.
- Do NOT drive into a leak or vapor cloud area. Automobile engines may ignite the vapors.
What CoServ Gas will do during an emergency:
CoServ Gas will immediately dispatch trained personnel upon notification of an emergency. We will provide information to public safety officials to aid in their response. We will also take the necessary operational steps to minimize the impact of the emergency.
To report an emergency, call 911 and immediately notify CoServ Gas at (940) 321-7800 or (800) 274-4014. Read more safety tips.
Please do NOT report gas emergencies (including leaks) via the Web.