Please view the About Your Bill page to read about the billing process and terms.
CoServ offers a variety of options for making your payment. Pick the one that’s right for you:
- “No fee” payment options:
1. Automatic bank draft: Without you lifting a finger, we electronically draft your account balance from your savings/checking account each month.
2. Rolling Average Billing (with bank draft): For residential members with 12 months CoServ service and a zero balance.
3. By mail: Send your check or money order to CoServ, P.O. Box 650785, Dallas, TX 75265-0785.
4. In person: Come to 7701 S. Stemmons between 8 a.m. and 5 p.m. Monday through Friday. We accept cash, check or money order and have a convenient night depository.
5. Online bill-pay through your bank: Most banks provide free bill-pay services, giving you complete control of your monthly payment. Allow 5-7 days for CoServ to receive payment. Please update if you move from one CoServ address to another.
- “Fee-based” payment options:
1. Remote Pay Locations: Cash payments only, and a $1.50 fee applies. See our Web site for locations.
2. Pay on coserv.com: Use an electronic check or credit/debit card – a $3.95 fee per transaction applies.
3. Pay by phone: Available 24/7, you can pay by phone by calling 1-800-807-3891– a $3.95 fee per transaction applies.
Financial Assistance
We want to meet the needs of the residents in our service area, and the CoServ Charitable Foundation (funded through member, customer and employee generosity) donates tens of thousands of dollars every quarter to three area social services agencies that use the funds to assist CoServ members who need assistance during tough times.
To discuss financial assistance, we ask that you contact these agencies directly, as their counselors are specially trained to assess your family’s needs, and most importantly, they can provide resources regarding employment, job training, food pantries, healthcare, and more. Below are the agencies’ contact information and hours of operation:
Frisco Family Services Center
P.O. Box 1387
8780 Third St.
Frisco, TX 75034
(972) 335-9495
www.friscocenter.org
9 a.m. to 5 p.m., Monday through Friday
9 a.m. to 6 p.m., Wednesday
Christian Community Action
200 S. Mill St.
Lewisville, TX 75067
www.ccahelps.org
(972) 219-HELP
9 a.m. to 5 p.m., Monday through Friday
Community Services Inc.
P.O. Box 612
401 E. Sixth Ave.
Corsicana, TX 75110
(800) 831-9929
8 a.m. to 5 p.m., Monday through Friday
Weather Policy
Inclement Weather
On a day when the previous day’s highest temperature did not exceed 32*F, and the temperature is predicted to remain below 32*F for the next 24 hours, or when the average of the temperatures is below 32*F for a 24 hour period anywhere in our service area (both electric and gas), CoServ will not disconnect a customer until the utility ascertains that no life-threatening condition exists in the customer’s household, or would exist, because of disconnection during severe weather conditions. These will be determined by The National Weather Service reports.