Please view the About Your Bill page to read about the billing process and terms.
Payment Options
CoServ offers a variety of options for making your payment. Pick the one that’s right for you:
- Automatic bank draft: Without you lifting a finger, we electronically draft your account balance from your bank account each month on or near your due date. Your bank statement will reference Denton County Electric Cooperative as the payee. To sign up for this time-saving program, contact Customer Service or fill out the bank draft form. Fax it to (940) 270-6640, or mail it to us at 7701 S. Stemmons, Corinth, TX 76210-1842.
- Rolling Average Billing (with automatic bank draft): This plan is available to residential members who have 12 months of payment history with CoServ (at your current service location), no late payments and a zero balance. Each month, you pay an amount based on your previous 365 days of electricity usage. For example, the bill you receive for usage in March would be calculated by averaging your usage from April (of the previous year) through March. The bill you receive for usage in April would be calculated by averaging your usage from May (of the previous year) through April, and so on. (Again, you must pay with automatic bank draft to use this plan.) To change your billing plan, contact Customer Service.
- Online bill-pay through your bank: Most banks provide an online bill-pay service, and some offer it for free. Check with your bank to see if you can pay your monthly bills this way. Just be sure to allow seven to 10 days for CoServ to receive your payment.
- By mail: Send your check or money order to CoServ Electric, P.O. Box 650785, Dallas, TX 75265-0785. For your convenience, use the envelope and payment stub included with your bill. Allow seven to 10 days for CoServ to receive your payment.
- By phone: Call (800) 807-3891. You may use electronic check; ATM/debit card with a Pulse, Star, NYCE or Accel logo; or a VISA or MasterCard credit card. A $3.95 processing fee from BillMatrix (our third-party payment processer) will apply. In addition, BillMatrix limits payment transactions to $750 each. (You’re allowed a maximum of three transactions in a five-calendar-day period.) A separate $3.95 fee will apply to each transaction. If you pay by phone so we can reconnect your service, you must call Customer Service at (940) 321-7800 or (800) 274-4014 with payment confirmation.
- Online: Visit the online payments page to use electronic check; ATM/debit card with a Pulse, Star, NYCE or Accel logo; or a VISA or MasterCard credit card. A $3.95 processing fee from BillMatrix (our third-party payment processer) will apply. In addition, BillMatrix limits payment transactions to $750 each. (You’re allowed a maximum of three transactions in a five-calendar-day period and five payments in 30 days with a cap of $750 each.) A separate $3.95 fee will apply to each transaction. If you pay online so we can reconnect your service, you must call Customer Service at (940) 321-7800 or (800) 274-4014 with payment confirmation. When paying your bill online, please ensure that you are paying through CoServ's one and only online vendor, BillMatrix, that accepts payments on CoServ's behalf. Please be wary of other companies (other than your own banking institution) that could be fraudulently soliciting payment from you.
- In person: Stop by our headquarters at 7701 S. Stemmons in Corinth, TX, between 8 a.m. and 5 p.m., Monday through Friday. We accept cash, check or money order when paying in person. These payments will be posted the same business day. However, if you come outside of regular office hours, place your payment (no cash, please) in the night depository located in the parking lot. Payments dropped in the night depository after 8 a.m. will be posted by noon the following business day.
- Remote pay locations: Fidelity Express payments can be made at a variety of DFW-area remote locations to pay your CoServ bill. Cash payments only, and a $1.50 Remote Fidelity Express Fee applies. Be sure to ask for the “Fidelity Express” payment option for the payment to post to your account with 24 to 48 hours.
Financial Assistance
We want to meet the needs of the residents in our service area, and the CoServ Charitable Foundation (funded through member, customer and employee generosity) donates tens of thousands of dollars every quarter to three area social services agencies that use the funds to assist CoServ members who need assistance during tough times.
To discuss financial assistance, we ask that you contact these agencies directly, as their counselors are specially trained to assess your family’s needs, and most importantly, they can provide resources regarding employment, job training, food pantries, healthcare, and more. Below are the agencies’ contact information and hours of operation:
Frisco Family Services Center
P.O. Box 1387
8780 Third St.
Frisco, TX 75034
(972) 335-9495
www.friscocenter.org
9 a.m. to 5 p.m., Monday through Friday
9 a.m. to 6 p.m., Wednesday
Christian Community Action
200 S. Mill St.
Lewisville, TX 75067
www.ccahelps.org
(972) 219-HELP
9 a.m. to 5 p.m., Monday through Friday
Community Services Inc.
P.O. Box 612
401 E. Sixth Ave.
Corsicana, TX 75110
(800) 831-9929
8 a.m. to 5 p.m., Monday through Friday