Membership has its privileges.
As member-owners, you own this cooperative and that's why CoServ Electric puts your interests first, unlike Retail Electric Providers (REPs) whose first priority are stockholders and investors. In every business decision, we ask ourselves, "How does this benefit the member?" We take our job seriously because we are held accountable to you. Every day, CoServ continues to earn your trust through delivering rates as close to cost as possible while providing you reliable service at a low cost. Along with ensuring that you enjoy low rates, CoServ also provides you with the resources to identify energy wasters and implement ways to conserve and lower your bill. Energy conservation is the key to keeping a handle on your usage.
You like us. You trust us. We thank you.
You don’t have to take our word for it!  Here are real words from a real member testimonial regarding one of the many benefits of being a member of CoServ Electric.   "Although I am a former member, I would love to know if guys will ever cover the Addison area?  I miss your customer service AND rates!" Melissa - Former member,  Addison
I had my CoServ energy audit today. Randy from CoServ came and checked caulking, insulation, weather stripping, AC/heater stuff, and more. He also reviewed my monthly energy usage based on CoServ records. He had a handy-dandy thermal imaging camera and took pictures with it that I am suppose to get via email. What a useful device!     It also included $50 worth of fluorescent lighting, so I got about 10 fluorescent bulbs out of it. He also told me about a $150 rebate you can get from CoServ if you get your AC/heater checked out after getting an energy audit.     I would highly recommend this for CoServ customers. It doesn’t cost anything. Al - Lantana Links Forum   To request an energy audit or learn more about rebates, visit TOGETHERWESAVE.   Thank you for my [capital credit] check. [My] new address is the reason I am no longer a member. Believe me, if  you offered electricity in NY state, we’d be the first to sign up. Mary - Former member, New York CoServ is proud of its outstanding customer service to more than 150,000 homes and businesses across the DFW Metroplex. We have maintained rate stability for our members in providing power as close to cost as possible. And we offer some of the lowest electricity rates in North Texas.   From 2005 through 2009, CoServ’s American Customer Satisfaction Index (ACSI)* scores have steadily increased. In 2005, CoServ’s ACSI score was a 70 – not bad, but we knew we could do better. We’ve worked over the years to ensure that CoServ exceeds your expectations, and our satisfaction ratings have risen accordingly. In 2009, our cumulative ACSI score rose to a 77, and we are humbled that our members have recognized CoServ’s continued improvement in customer service.
CoServ Electric (and other electric cooperatives)     Reliant/TXU (and other retail electric providers) Owned by the people we serve (our "members") Owned by stockholders/investors Not-for-profit For-profit Provides power as close to cost as possible Marks up the cost of power to increase revenue Overseen by member-elected board of directors Overseen by shareholder-elected board of directors Members receive money back through Capital Credits, our version of dividends. Shareholders receive dividends, and customers receive no money back. Members can attend annual meeting to meet leaders and ask questions. Customers cannot attend annual meeting unless they are also shareholders.
It all boils down to this: The business model of electric cooperatives like CoServ puts you first, while retail electric providers put investors first. Not a bad deal if you're a high-ranking stockholder in the company... but if you're a customer, we think it's clear that the cooperative approach serves you best. For more information about CoServ Electric's position on deregulation and why you don't have choice in electric providers, watch CEO Mike Dreyspring speak.